Patient & Visitor Guide
Introduction
Regardless of whether you are with Smiles Urology as a visitor or a patient, we are committed to offering a positive experience that encompasses health, comfort, and safety. We have developed some Patient Guidelines for better patient care. Smiles expects patients to abide by these rules. Similarly, we have developed visiting hours and rules for visitors to ascertain the care of our patients remains undisrupted.
Request an Appointment at smiles
You can talk to our customer care specialist directly on 8099008800 (24*7)
“We would require the following 1. Patient Name 2. Age 3. Consultant whom he would like to meet 4. Location (Mathikere/HSR/Queen’s Road/Devenahalli) 5. Preferred Date & Time”
You can walk in to our reception and the front office executive would guide you to meet the doctor by completing the registration process
Having taken an appointment, you can report to the Front Desk on the 4th Floor. Due to Covid conditions, there would be screening done at the Ground floor front desk.
There is no separate registration formality for a Foreign National.
Being a company paid, one can submit the papers with the front office executive, and they would share and follow up with the company for the reimbursement.
We have a common form that can be filled for all department and all secialist for you to consult.
We accept all credit/debit cards. Foreign currency accepted.
The registration does not consider any payments. You need to wait for your call on consultation. Only after consultation, you be paying the fees.
Yes. We have the provision for an attender or a relative to stay with the patient during the night.
If the patient is referred to another department our patient care manager will check with the availability of the doctor and help them fix an appointment at their convenience.
“We have 24*7 laboratory services, which would help the patients get the investigations done. We have impaneled with Diagnostics centers for getting the necessary Scans done.”
Yes. You will get a copy of the blood investigation report in 24 hours time, and the histopathology reports in 7 – 10 days.
Yes. We will give a medical report based on the requirement.
Yes. A minimal amount of advance would be required to deposit at the time of admission.
You are allowed to carry your mobile phones and laptops. However, if you have not carried then we would do the necessary arrangements to connect with your family/relative.
Our Front office executive will help you to reach your friend.
No. we do not have a parking facility. But there are many by-lanes near our hospital where the vehicle can be parked safely.
Due to covid conditions, the visitor access is restricted. Only one visitor is allowed per patient.
You can reach our customer support desk at +91 8099008800 to book an appointment at your convenience.
You can reach our customer support desk at +91 8099008800 to book an appointment at your convenience.
It is an internal examination of the anus and lower part of the rectum. The examination is performed using a proctoscope. A plastic or metal tube with a tube light on it by inserting it via the anal canal.
Yes, the first follow-up is free (within 7 days). The consecutive follow up are charged Rs. 500/- only.
Yes. Our doctors are available over WhatsApp 24*7.
“The medicines prescribed by our doctors will be available only at S Smiles Pharma which is opposite to the hospital. If required in an emergency, you can contact the pharmacy and get it delivered by courier service or Dunzo, if in local.”
Discounts are given to all understanding the economical conditions of the patients.
Maximum of 3 follow-ups (after 7 days, 15 days, and 30 days) is required post-surgery.
“Post-surgery the patient is provided with a diet chart to be followed based on the days of surgery. We also have a customized patient care app (Day To Day) in which the updates are automated as per requirement.”
No. We do not accept American Express card.
We accept all types of UPI payments.
If you were not satisfied with the consultation done at the other hospital or clinic; or want to understand if your genuinely have the trouble as explained by any other surgeon, you can come to us for a second opinion.
You are eligible for a free second opinion if you carry the consultation sheet and reports along with you when you are here to meet our doctor.
The waiting time depends on the appointment schedule and the queue of patients.
Yes, we would share the charges of surgery irrespective of whether the patient is insured or non-insured.
Yes, it is Laser only. We have the latest technology of infrastructure with us – The 4th Generations Laser Machine (3 in number). We are the first to own the same.
Our patient care manager will help you on the discount required.
Our clinical team does not involve in discounts and financials. The patient care managers are the only point of contact for the same.
“The patient can fly immediately post-surgery after 6 hours of surgery (if the patient feels comfortable). Long-distance by road or train can travel after 4 days.
1 or 2 depending on the condition of the patient.
No. We have the lowest recurrence of surgeries recorded to date.
The pain would be bearable.
No, there will not be any problem due to laser surgery during the pregnancy plan.
It is not mandatory to have an insurance. We have EMI options available from Bajaj to make you comfortable with payment. We also help with discounts.
It is advisable to take it after 3 days of periods.
The pain would be bearable.
We get the best and genuine reports of the TRUS/EAUS Scan for fistula At Hopkins centre located at Queen’s road done by Dr. Shankar.
As it is a daycare procedure, we provide a fruit bowl for the patient post-surgery.
Yes, we do only Laser procedures. For General surgeries, depending on the diagnosis surgical procedure can also be considered.
Insurance companies have pre-defined packages for surgeries. However the claims would be raised as per the actual surgery rates, the difference of amount would be payable by the patient.
Yes. You can take bath after the surgery.
Our Locations
Our hospitals are integrated and designed with world-class infrastructure, reflecting medical excellence with
comprehensive care to provide our patients with comfort and privacy.